Warning Signs From A Potential Client

by on August 11, 2009

in Entrepreneurs

So…I have been doing this thing (and by “this thing” I mean copywriting, running the show, being my own boss, wearing a million hats, etc.) for long enough to  know.

You know….to know.

To spot him or her.

The potential client who represents everything you would prefer to not work with. Ever. Often a super-nice person, and well-meaning, too. But on every other imaginable level, so not the right fit for you. (And that’s putting it nicely…).

I had the prototype for this person approach me through my copywriting website over the weekend. As I generally do, I replied with a few questions right away.

Almost instantly, Joe Client told me the following, in no particular order:

1) We are on a tight deadline. We need this 15-20-page website content written immediately.

2) I need someone on your team to call me first thing Monday morning.

3) We are on a tight budget. Just thought you should know this up front.

4) I have proposals from other copywriting service providers, but I want to work with you.

5) If you can work with my budget, I have many more projects down the line for you.

6) My budget is $X. Your estimate is abotu $2X. How can you make this happen for me? (My answer: You can reduce your site by half the number of pages.)

7) I don’t want to devalue your expertise and services but (love the “but”) I can only pay $X.  Ultimately, I need you to tell me how many pages I need. I can’t take responsibility if the project goes beyond $X.

After a few emails like this back and forth, I decided to listen to my intuition (which had been warning me since Email 1) and cut bait.

“Hi Joe Client,

I am going to pass on this project.

Best of luck to you.

Allison”

It’s all a learning experience….it’s all a learning experience…

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  • http://makermatters.blogspot.com/ Will Bunker

    Very difficult to learn to listen to the voice to pass on an “opportunity.” Just got done counseling a friend on a nightmare client that started with the very same signals but he took because he needed the money. Now they are threatening to pull out the project half way through. He finally set boundaries and amazingly they fell in line, but quite a drain emotionally. I have found the key is to not rationalize the other person’s behavior for them. I am a fixer by nature (probably why I like startups so much). So I tend to want to believe I can reason down the road and come to an understanding. Instead if someone is reasonable they will be so from the beginning.

  • http://makermatters.blogspot.com/2009/08/spotting-and-dealing-with-trouble.html What matters as an entrepreneur: Spotting and dealing with trouble clients

    [...] and dealing with trouble clients Just read another post about problem clients from Allison Nazarian. She points out some great warning signs:Deadlines that show a lack of understanding of the [...]

  • http://www.whatmimiread.com mimi

    I’m glad you took the high road. It sounded like a nightmare. I hate it when potential clients make it sound like they’re doing you a HUGE favor by offering you a project. Unfair.